Frequently Asked Questions
Catch us at the Fort Smith Farmer’s Market on Garrison Avenue in downtown Fort Smith, AR! We try to have a booth every Saturday where we sell our organic (not certified) fresh veggies and chicken eggs; as well as our handmade soaps. You can also find us at festivals and other events around Arkansas. Keep an eye on our events calendar to see when we will be where.
No. Our produce and chicken eggs are non-GMO and organic, but not certified. We follow the USDA National Organic Program (NOP) guidelines to grow organically but meet their exemption standards for certification. This means because we are a small farm, that meets specific income and growing regulations set by the NOP, we may market our produce and eggs as organic but not certified. We must strictly adhere to income, documentation, and organic growing guidelines to maintain this ability. We may not, nor will we, claim to be USDA certified growers or advertise the USDA organic logo on our produce and eggs. You can read more about our organic certification exemption here.
Please note: as of 2022, we have officially applied for USDA organic certification
When you place an order in our online shop, we are able to ship to all of the USA, Canada and Australia. If you are elsewhere, feel to contact us directly on our contact form and we would be happy to provide a shipping quote. Our orders typically ship in 1-2 business days. If we are experiencing unexpected shipping delays, we will email you. We also include the tracking number on your confirmation email for real-time updates.
Healing Moon Farm & Ranch® is not open to in-person tours at this time. We do hope to host events at the farm by scheduling in the future though, stay tuned!
Our best online prices available will always be in our online shop which provides FREE SHIPPING on orders over $49. Sometimes we run limited-time deals at local craft fairs or sales for holidays. We try to always stay reasonable and affordable, that’s our promise to you!
Yes we do! Please use promo code MILITARY at checkout for 5% off your order. This code may be combined with other sales and offers. Thank you for your service!
Our quality starts at our most basic ingredients. We want you to feel proud of the products you are purchasing and enjoy the most benefits possible from them. That’s why our skincare is never packed full of harmful or synthetic ingredients (like many of our competitors) and our farm products are organic and non-GMO. We also don’t believe you should go into debt to purchase hypoallergenic products that are healthful and eco-friendly. It shouldn’t be abnormally costly to live well and do well for the environment and its inhabitants. We believe in sustainable practices.
Also, we are a small family-owned, woman-led farm business. All purchases from us go straight to supporting our small farm dream, not to big corporations!
With the recent research published in the news, of Phthalates in plastics being linked to health issues, we wanted to take a moment to talk about the shrink wrap we use on our soaps and products, Biolefin™. "Biolefin™ is a 100% biodegradable (Oxo-biodegradable) plastic shrink wrap that quickly bio-degrades into food for bacteria and other microorganisms after entering the environment. It does not degrade into micro plastics". It's main 2 ingredients are Polypropylene and Polyethylene, both of which are food-safe and Phthalate-free. It's last ingredient is Reverte™, what makes it oxo-biodegradable. If you are interested in learning more about how our shrink wrap plastic is eco-friendly and non-toxic, check out this link.
Our products are made with gluten-free ingredients in a dedicated gluten-free space.
We have recently launched a line of coconut-free soaps! If you have a coconut allergy, be sure to select the “coconut-free” filter in our online shop to see our selection of hypoallergenic soaps for you!
If you have any problems with your order please contact us directly and we would be happy to resolve them. If your product arrives damaged from shipping, please contact us and we will send you a replacement at no cost to you. If the product arrives and does not meet you standards for any reason, we will happily accept returns if it is unopened. Unfortunately, due to the sensitive nature of our products, if it has been opened or used we cannot accept returns.
Coming soon! We recently announced we will be opening our first ever small farm and soapery store at the Barracks at Chaffee in Fort Smith, AR. The storefront is still under development but our target opening date is currently Q1 2023.
Our shampoo and conditioner bars are lye-free and pH balanced. While we do not discredit the use of natural preservatives in appropriate quantities, our shampoo and conditioner bars are made using an anhydrous method. They are also made to completely dry out between uses so water does not penetrate the surface of the bar. This means there is no water used in the process to create them and therefore they do not require a preservative. Be sure to set your shampoo and conditioner bars on a dry surface, such as a soap saver, in between uses for optimal performance.
We do not use sulfates or parabens in any of our products. They are also gluten-free, phthalate-free (including packaging), and color-safe.
Awesome question! We are Leaping Bunny Certified cruelty-free. The Leaping Bunny Organization has verified all of our cruelty-free claims including verifying the companies and manufacturers we source ingredients from are also cruelty-free in their practices. It also requires us to formally take a pledge to never test on animals and only use cruelty-free ingredients. That’s no issue for us, because we already do all of those things!
A lot of companies claim to be all-natural and organic without any proof. First we want to address the organic claim. No company can legally call themselves or their products “organic” without USDA certification (or exemption). Many cosmetic companies do so regardless without concern for legal ramifications. Although we use many organic ingredients in our soap making, we will not claim to have certified organic soaps. For more on our organic certification status for our farm products, see other FAQs above.
All-natural is not a regulated term by the USDA or FDA. This means, neither agency has defined what all-natural means. For different consumers and companies, all-natural can mean very different things. This is why we are transparent in our ingredient labels and practices. We will not hide any harmful synthetic ingredients behind our labels and products. We use only raw ingredients approved by Ecocert as natural.
Yes! All of our farm products are non-GMO. Our shampoo, conditioner, and soap bars also use non-GMO ingredients.
Yes, really! We don’t hide behind obscure ingredient names. Even if we use an extremely small amount of something that we are not required legally to place on the label. We still put it all there for the world to see. We have nothing to hide!
We make melt and pour (aka glycerin soap), hot process, cold process, and castile soaps! We don’t limit ourselves to one soap making method. However, our glycerin soaps tend to be the most popular due to how moisturizing they feel on sensitive skin. Therefore, we tend to make glycerin soap most frequently.
We use natural ingredients, including essential oils and herbal powders in our soaps. While the bar itself will last in a cool dark area for years and continue to cleanse, you may notice fading of the essential oil scent and natural colorants over time. How long it takes the essential oils and natural colors to fade truly depends on the plant the ingredients came from. For example, top note essential oils like grapefruit, basil or mandarin will scent fade more quickly than bottom note essential oils like sandalwood and cedarwood. Some natural colorants like pumpkin powder will fade more quickly than others like Indigo powder. We do our best to combine natural ingredients in a way that extends the look and smell of the bars with tricks we have learned from trial and error. Such as adding kaolin clay to extend the scent life of top note essential oils, and reducing light exposure on bars to keep the colors bright.